Careers at Access

Back to Top Merchant Relations Specialist (Traditional) (PM014)

Are you a service-oriented individual with a reputation for creating solid client relationships via telephone? Do you have a strong history of retaining clients, and the demonstrable ability to negotiate contract renewals and up-sales by using active listening skills and the problem solving techniques of Getting Past No? If this sounds like you, check out this opportunity on Access Development’s Merchant Relations team!

As a Merchant Relations Specialist, your job is to establish and maintain excellent relationships with our contracted merchant partners. You will reach out your assigned merchants via telephone on a regular basis; educate the merchants about their participation on the Access program; inform merchants about special marketing opportunities; and ensure that merchants understand the value and benefits to participating in the Access program. This is a service-oriented job focused on contract renewals and up-selling.

Responsibilities

Contact assigned participating merchants via telephone as scheduled

Respond and promptly address all merchant concerns accurately and timely

Research and verify merchant contact and contract data via Internet, databases, and proprietary programs

Retain and renew contracts of existing merchants; update contact and contract information into corporate networks

Proactively notify existing merchants in advance of special events, conventions, and tours; verify merchant and event information, and obtain additional advertising materials from merchants, such as logos, graphics, or text advertisement

Coordinate all merchant requests such as updates and revisions, and communicate business notifications to other departments

Qualifications

High school diploma required; college education preferred

1-3 years professional sales or marketing experience, with a focus on customer relationships and retention preferred; understanding of loyalty programs a big plus

History of providing exceptional customer service

Demonstrable working knowledge of Microsoft Word, Excel, PowerPoint, Outlook and the Internet required; experience using databases and web-based CRM applications a plus

Strong attention to detail

Back to Top Temporary Sales Support/Data Entry Admin (TempData)

Do you have high attention to detail, excellent internet research skills and data entry experience? Can you accurately transcribe data from voice, printed documents and on-line data? Are you looking for a temporary job with the possibility of future regular employment at one of Utah’s Best Places to Work? If so, check out this fantastic opportunity at Access Development!

Access is seeking a skilled Data Entry Admin to support a sales team on a temporary project.

The position pays $10.00/hour and offers great work schedule flexibility. Set your 35-40 hours-per-week schedule anytime Monday-Friday between 7:00 a.m. – 9:00 p.m., perfect for anyone taking classes or wanting work-life balance. This is a temporary (approximately 4 months) position, with the possibility of extended or ongoing employment at the conclusion of this project.

Please send your resume verifying job requirements as a MSWord or pdf attachment to jobs@accessdevelopment.com and reference “Temp Sales Support” in your email. Please apply by 9:00 a.m. on Monday, March 8th.

Responsibilities

The Sales Support/Data Entry Admin will enter and proof information from fax documents, emails, and digitally recorded verbal contracts into a computer system following standardized guidelines. You’ll also gather potential sales leads and verify information using excellent Internet research skills; correspond with sales reps to verify and edit contract information; and format and manage large volumes of data on spreadsheets.

Qualifications

Demonstrable skill level with and ability to use MS Word, Excel and Outlook; experience using web-based databases a plus

Ability to learn new computer applications and programs quickly

Typing speed of 70 words per minute with 98% accuracy (will be tested)

Ability to work alone and with a team to achieve goals; experience working in a corporate/office environment a plus

History of producing high amounts of work output and meeting deadlines

High attention to detail required; must be able to analyze data for missing and inconsistent information

The ability to type continuously for several hours each day

Demonstrable internet research skills

Back to Top Jr. Systems Administrator (IT017)

Are you that go-to guy or gal that employees and executives love to call for help, because they know you’ll gladly solve their desktop, laptop and applications issues? Do you have experience managing MS 2000/2003 and Exchange servers, VoIP phone systems, and Cisco firewalls in a corporate setting? Is providing excellent service your #1 priority? If so, one of Utah’s Best Places to Work ™ is looking for you!

Access Development is seeking a Jr. Systems Administrator to provide excellent infrastructure, operational and application support to Access Development systems, employees and customers. This position is at the entry/intermediate support level and will function as a junior administrator (supporting the Senior Systems Administrator) and as the front line/Help Desk (supporting 150 employees). By demonstrating your can-do, problem-solving, positive attitude, you will contribute to the IT Operations team’s reputation as a top-notch, reliable, high-level service organization. A strong history of providing friendly, competent and timely support is MUST for this position.

Early shift: 7:00 a.m. - 4:00 p.m., Monday - Friday

Salary: $45,000 - $55,000, DOE and skills sets

To apply for this position, please email your cover letter and resume verifying requirements as a pdf or Word attachment to jobs@accessdevelopment.com by clicking the "apply now" button, and reference Job# IT017.

Responsibilities

Create and maintain all user accounts

Provide front line/Help Desk support for all end users

Provide desktop level support, including applications and VoIP phone systems

Maintain A/V and technology components in corporate conference rooms

Create Help Desk documentation and maintain it on the internal wiki server

Provide corporate systems and applications training

Work all scheduled hours (7AM - 4PM, Mon-Fri; occasionally after hours, as required)

Occasional 24x7 on-call support

Qualifications

Demonstrated positive attitude and excellent support/communication skills

1-2 years experience with MS 2000/2003 Server, MS XP Pro SP2, MS Active Directory, MS DNS, MS DHCP, MS Exchange 2003 Server, Anti-Virus software, MS Office 2003/2007

Experience with VoIP Phone Systems, Cisco Firewalls, MS Terminal Services, Veritas Backup Exec, and VPN

Experience with any of the following are a big plus: ShoreTel VoIP Phone System, ESET Anti-Virus, Linux familiarity, HP SAN (iSCSI), HP Blade Servers, Cisco VPN, BlackBerry Server, VMware, MS IIS, Cisco/Enterasys/Dell switches

History of working as a team player in a dynamic and changing environment

Back to Top Sr. Software Engineer (IT919)

The Senior Software Engineer will support our company’s technology efforts. You will be involved in the design, architecture and development of software solutions and web-based applications used by both Access Development clients as well as our employees. You will interface with users, customers and potential clients to gather and understand requirements.

This position is in Salt Lake City, Utah.

Responsibilities

• Architecture, design and implementation of web-based applications
• Provide guidance and technical leadership to other team members
• Develop applications in accordance with established process
• Some travel may be required

Qualifications

• Bachelor’s Degree in Computer Science or related field; or equivalent experience
• 7-9 years relevant web application development experience, including:
• 5+ years experience developing in Java and other web development technologies
• 5+ years designing and developing highly scalable web applications
• Solid understanding of and experience with common SDLC processes and methodologies
• Experience with Linux and Windows operating systems
• Demonstrable problem solving skills
• Ability to accurately estimate work with proven delivery record
• History of working as a team player in a dynamic and changing environment
• Experience developing web portal, web content management and email a plus

Back to Top HR Assistant (part-time) (OP015)

Do you enjoy helping employees understand and make the most of their benefits? Are you a hands-on HR administrator? Do you have a history of forming solid relationships with benefit providers, promoting high morale, and contributing to fun corporate projects? Access Development is looking for a fabulous, benefits-focused, part-time HR Assistant to join our HR department.

The HR Assistant supports the functions of the human resources department by responding to employee questions about benefits and other HR issues, processing benefit enrollments and solving benefit-related issues, maintaining employment files, FMLA administration, participating on the Health and Wellness committee, and other HR-related work. The ideal candidate must possess a professional and positive attitude, excellent communication skills, ability to apply HR concepts, understanding of benefits, and a passion for assisting others.

This position is part-time, with flexibility to set your 20-25-hours-per-week work schedule between the hours of 8:30 a.m. – 5:00 p.m. Monday through Friday, and offers the possibility of increasing hours to meet growing business needs in the future.

Responsibilities

Educate employees regarding company benefits, and respond to employee requests for HR-related information such as insurance benefits and company policies

Administer and maintain records of benefits and personnel files; assist with documentation and file audits

Maintain employee census and benefits data; generate related reports for payroll and finance

Respond to reporting requests from governmental entities

Assist corporate recruiting efforts

Provide administrative assistance to the HR Manager and to others regarding HR-related issues

Provide excellent service to our internal and external customers

Qualifications

1-3 years benefit administration in a corporate setting; HR Generalist experience preferred

High school diploma required; college education preferred

Demonstrable understanding of HR concepts (incl. employment law, benefits, FMLA)

Excellent Internet research skills and ability to use web-based applications; HRIS experience preferred

Excellent written and verbal communication skills

Strong ability to use Microsoft Excel, Word, PowerPoint and Outlook required

History of maintaining strict confidentiality