Travel Call Confirmations Representative (based in Utah)

If you have exceptional customer service skills, you’ve just discovered an amazing opportunity with Access Development. The world’s largest private discount and loyalty network has immediate opportunities for Part-Time Call Confirmations Representatives working flexible hours between 7:00 a.m. and 8:00 p.m., Monday through Friday.

For over 20 years, the Access mission has been to deliver the world’s best member benefits, customized to the needs of our clients. Our company continues to grow, and we are looking for the right person to join our member services team.  If you want to be a valued part of the team, work with top-notch people, and look forward to upward mobility opportunities, check us out!

Mission of the Role:  Call Confirmers serve to ensure world class service for those that book travel accommodations through our platform for our members and organizations.  This role plays a vital part in creating member loyalty and driving usage of Access discounts and websites. 

Generally, this is a work at home position, but can also be in the office.  Minimum 4 hours per day, 20 per week and is classified as a regular part time position. Must be based in Utah and complete in office training.

Job Responsibilities:

  • Calls out to hotels that have been booked by members to confirm that the reservation is there and that there are indications of prepayment, confirms room type for special reservations.
  • If the hotel won’t allow confirmation due to policy, creates a case in Salesforce.
  • If the hotel doesn’t see the reservation of prepay, creates a case in Salesforce.
  • If there is any indication of a problem from the hotel, creates a case in Salesforce.
  • Coordinate with other call confirmers and supervisors to confirm daily call log.

Qualifications:

  • High school diploma, or equivalent required; college education preferred.
  • 6+ months experience in customer service preferred.
  • Demonstrable problem solving skills.
  • Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and the Internet required; experience using databases and web-based CRM applications a plus.
  • Strong telephone, written and verbal communication skills.
  • History of building strong relationships with clients/customers on the telephone is preferred.
  • Understanding of loyalty programs a big plus.

To apply for this position, please complete an Initial Job Application and attach your resume.


While this job description attempts to describe the essential functions of the position, it does not prescribe or restrict the tasks that may be assigned. It does not restrict management’s right to assign or reassign duties or responsibilities to this job at any time.

Access Development is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Access Development does not discriminate on the basis of disability, veteran status or any other basis protected class under federal, state or local laws.

Access has been a leading provider of loyalty programs worldwide since 1984. We leverage the world’s largest private savings discount network to drive customers to retailers, create loyalty for organizations, and help their members and customers save money every day. Our employees enjoy a flexible, friendly work environment, competitive wages, excellent benefits, and employee discounts nationwide.

Work hard,
play hard

Access employees enjoy a flexible, friendly, people-oriented work environment with all-employee parties, activities that include family and friends, employee recognition, a fantastic nationwide employee discount program, and a strong focus on career development.

Recent jobs